Privacy Policy

Sutherland Shire Property Agents appreciates and values the relationship we have with you. However, to provide you with professional real estate advice, service and products we do need to ask you for information about yourself and your needs. We will ensure that this information is protected from misuse. This Policy Statement outlines how we will undertake to do this.

1. Websites

In general you can visit the Sutherland Shire Property Agents Internet sites without telling us who you are. The amount of information that you provide to Sutherland Shire Property Agents will depend on the range and number of services that you choose to use. Particular sections of this Internet site may require you to send Sutherland Shire Property Agents personal information, including your name and email address. By visiting our Internet sites, you are accepting the practices described in this Privacy Policy. Sutherland Shire Property Agents adopts and is bound by and adhere to the Privacy Act 1988 (Cth) as amended (“Privacy Act”) and to the National Privacy Principles which are set out in full at https://www.privacy.gov.au/publications/npps01.html. By communicating with us or by requesting our services, you consent to the practices described in this Statement. By visiting this website and by participating in an online enquiry you also consent to the practices described in this Statement.

2. Cookies

Sutherland Shire Property Agents may use cookies on its Websites from time to time. This may involve the collection of personal information about you, including your habits when accessing parts of the Sutherland Shire Property Agents Internet sites and any personal information you provide. You can prevent this collection of information by disabling your web browser from accepting cookies. This will not prevent you from accessing the Sutherland Shire Property Agents Internet sites; however it may prevent you from utilising all features in the Sutherland Shire Property Agents Internet sites.

2.1 Requested Personal Information

At various stages you may be requested to provide Sutherland Shire Property Agents with personal information including but not limited to your contact details. Personal information will only be requested if it is necessary to provide a service to you or if it is necessary by law to collect the information. Such a request may arise if you ask Sutherland Shire Property Agents to provide you with information or provide you with a service. In addition to the our Internet sites, Sutherland Shire Property Agents may collect information from/about you which generally includes your name, gender, address, telephone numbers, facsimile number and email address. Personal information may be collected but is not limited to: (a) When you make any enquiry by telephone, mail, face to face, via our website or through an application/ registration form; (b) When you engage us or discuss engaging us to provide services or advice to you; (c) When you enquire, apply or negotiate with us with respect to purchasing, selling or renting a property; (d) When you provide your details at an “Open for Inspection” or at an Auction or other Sutherland Shire Property Agents activities; (e) When you visit our websites or send us an email or complete an online enquiry; (f) Any other collection of or incidental or directly or indirectly related to a service or product we may be able to provide to you.

3. Use and Disclosure

Sutherland Shire Property Agents will not use or disclose, and will use reasonable endeavours to prevent the use or disclosure of, information provided by a user to Sutherland Shire Property Agents for a purpose other than the primary purpose of collection(a ‘secondary purpose’), except to the extent that: (a) the secondary purpose is related to the primary purpose for collection and that you would reasonably expect Sutherland Shire Property Agents to use or disclose the information for the secondary purpose (for example, the provision of your information to a third party where you have requested, through Sutherland Shire Property Agents a product or service to be supplied by that third party, for example tradespeople, property inspection consultants, lawyers, etc.); (b) you have consented to the use of the information for the secondary purpose; (c) information provided by you, including information relating to transactions, may appear in aggregate form for the purpose of providing statistical information within Sutherland Shire Property Agents or to third parties; (d) may be necessary in order to enforce any of the terms of an agreement between you and Sutherland Shire Property Agents; (e) may be necessary where Sutherland Shire Property Agents has reason to suspect that unlawful activity has been, is being or may be engaged in, and uses or discloses the personal information as a necessary part of its investigation of the matter or in reporting its concerns to relevant persons or authorities; (f) may be required or specifically authorised by law; (g) information may be provided in co-operation with any government authority; (h) information that may be used for market research product development by Sutherland Shire Property Agents or our third party consultant. Any personal information collected will be used and disclosed by us so that we can carry out our duties and responsibilities as a professional real estate agency, including at any time the selling or restructuring of our real estate business. This may include the disclosure and transfer of personal information and files, to a third party/new owner of part or all of the Sutherland Shire Property Agents business, such as is necessary for the ongoing conduct of your business by a third party/new owner. In addition, you specifically authorise that the following disclosures of your Personal Information may be made by us:

  • disclosures of or incidental to promotion and marketing to you of our services and products or Sutherland Shire Property Agents seeking potential clients.
  • disclosures to media organisations, on the internet, to potential buyers or to existing or potential clients, to property inspection consultants, to tradespeople, to bodies corporate, financial institutions including our financial services company, government and statutory bodies, legal representatives, accountants, business consultants and other third parties as required by law.
  • disclosures to our third party consultants such as those consultants who from time to time may manage our database and/or computer system and/or who undertake the advertising and marketing on behalf of the entity known as Sutherland Shire Property Agents and it’s related companies, or specifically your property.
  • disclosures to potential tenants, to tradespeople and to other sources related to acting as property managers for a landlord.
  • disclosures to the landlord, referees or other agents and operators of third party tenancy databases or such other sources as deemed necessary, where a tenant/s has failed to comply with the obligations and responsibilities specified in a tenancy agreement or for the purposes of evaluating the suitability and identity of a tenant/s for a property.
  • disclosures as permitted under the Act or required by law.
  • any other disclosures incidental to our carrying out our functions as a professional real estate agency including the selling or restructuring of part or all of our business.
  • disclosures necessary to investigate or resolve complaints concerning the provision of services by us or others associated with us.
  • disclosures to our professional advisers and third party consultants, including but not limited to our accountants, auditors, legal advisers, market research and product development consultants, information technology consultants, our related companies. You also agree that we may add your Personal Information including, name, address, mobile and telephone numbers, facsimile number and email address and such other information provided to us by you in relation to your property enquiry on our database. The Sutherland Shire Property Agents database is used for ongoing marketing, marketing research and sales related purposes or to advise you of what services we can provide to you. Our marketing and sales activities will include but not necessarily be limited to sending you promotional material, forwarding you printed material so that you can be kept up to date with property related information or other initiatives undertaken by us. If at any time you wish to cease receiving such information please contact the Privacy Officer, by post: PO Box 575, Caringbah NSW 2229 or email: privacyofficer@Sutherlandshirepropertyagents.com.au and request your details to be deleted from our mailing list.

4. Access and Correction

Where Sutherland Shire Property Agents collects information from you we will provide you with access to your information (subject to any reasonable charge as determined by Sutherland Shire Property Agents and notified to you before such access is given) at your request except that:

(a) the request for access is frivolous or vexatious;

(b) providing access would have an unreasonable impact on the privacy of others;

(c) the information relates to existing legal dispute resolution proceedings between you and Sutherland Shire Property Agents and the information would not be accessible by the process of discovery in those proceeding; or

(d) providing access would reveal the intentions of Sutherland Shire Property Agents in relation to negotiations with you in such a way as to prejudice those negotiations.

4.1 Where information about you is found to be incorrect, incomplete or out of date, Sutherland Shire Property Agents will correct, update, erase or amend the information as appropriate. To amend or update your details, please email privacyofficer@sutherlandshirepropertyagents.com.au, write to Privacy Officer – Sutherland Shire Property Agents, PO Box 575, Caringbah NSW 2229, or fax to Privacy Officer 02 6526 2135.

4.2 Disclosing your personal information. does not rent, sell or otherwise disclose your Personal Information to any other organisation without your consent except where so permitted by law and as outlined in our Privacy Policy.

5. Links from this Site – Third Party Sites

If in the course of browsing through our website you click onto any other website you should check the privacy policy of that site before providing any personal information. Sutherland Shire Property Agents accepts no responsibility or liability for the privacy of your information on any other website.

6. Security

Sutherland Shire Property Agents stores your personal information using industry standards for security of information in order to safeguard it from misuse, disclosure, alteration or destruction. By using Sutherland Shire Property Agents Internet sites you agree that the Internet is inherently insecure and that accordingly Sutherland Shire Property Agents can only use its best endeavours to secure your personal information and cannot provide any definitive assurance regarding security of personal information, these activities are undertaken at your own risk. Sutherland Shire Property Agents will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information. Please be aware when emailing Sutherland Shire Property Agents or completing an online form there are risks in transmitting such information across the Internet.

7. Changes to Privacy Policy

Sutherland Shire Property Agents may without notice, amend or modify this Privacy Policy by posting the amended Privacy Policy to the Sutherland Shire Property Agents Internet site www.sutherlandshirepropertyagents.com.au. You should check this Privacy Policy on each visit to ensure that you are familiar with the most current version.

8. Feedback, Questions or Problems

Sutherland Shire Property Agents welcomes any feedback you may have regarding our Privacy Policy. If you have any questions or queries relating to the policy, please email privacyofficer@sutherlandshirepropertyagents.com.au, write to Privacy Officer – Sutherland Shire Property Agents, PO Box 575, Caringbah NSW 2229, or fax to Privacy Officer 02 6526 2135. If your personal information is not provided to us, and you do not consent to the uses to which we may put your personal information, we may not be able to carry out our duties and responsibilities to you as a professional real estate agency.

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