Sutherland Shire Property Agents appreciates and values the relationship we have with you. However, to provide you with professional real estate advice, service and products we do need to ask you for information about yourself and your needs. We will ensure that this information is protected from misuse. This Policy Statement outlines how we will undertake to do this.
At various stages you may be requested to provide Sutherland Shire Property Agents with personal information including but not limited to your contact details. Personal information will only be requested if it is necessary to provide a service to you or if it is necessary by law to collect the information. Such a request may arise if you ask Sutherland Shire Property Agents to provide you with information or provide you with a service. In addition to the our Internet sites, Sutherland Shire Property Agents may collect information from/about you which generally includes your name, gender, address, telephone numbers, facsimile number and email address. Personal information may be collected but is not limited to: (a) When you make any enquiry by telephone, mail, face to face, via our website or through an application/ registration form; (b) When you engage us or discuss engaging us to provide services or advice to you; (c) When you enquire, apply or negotiate with us with respect to purchasing, selling or renting a property; (d) When you provide your details at an “Open for Inspection” or at an Auction or other Sutherland Shire Property Agents activities; (e) When you visit our websites or send us an email or complete an online enquiry; (f) Any other collection of or incidental or directly or indirectly related to a service or product we may be able to provide to you.
Sutherland Shire Property Agents will not use or disclose, and will use reasonable endeavours to prevent the use or disclosure of, information provided by a user to Sutherland Shire Property Agents for a purpose other than the primary purpose of collection(a ‘secondary purpose’), except to the extent that: (a) the secondary purpose is related to the primary purpose for collection and that you would reasonably expect Sutherland Shire Property Agents to use or disclose the information for the secondary purpose (for example, the provision of your information to a third party where you have requested, through Sutherland Shire Property Agents a product or service to be supplied by that third party, for example tradespeople, property inspection consultants, lawyers, etc.); (b) you have consented to the use of the information for the secondary purpose; (c) information provided by you, including information relating to transactions, may appear in aggregate form for the purpose of providing statistical information within Sutherland Shire Property Agents or to third parties; (d) may be necessary in order to enforce any of the terms of an agreement between you and Sutherland Shire Property Agents; (e) may be necessary where Sutherland Shire Property Agents has reason to suspect that unlawful activity has been, is being or may be engaged in, and uses or discloses the personal information as a necessary part of its investigation of the matter or in reporting its concerns to relevant persons or authorities; (f) may be required or specifically authorised by law; (g) information may be provided in co-operation with any government authority; (h) information that may be used for market research product development by Sutherland Shire Property Agents or our third party consultant. Any personal information collected will be used and disclosed by us so that we can carry out our duties and responsibilities as a professional real estate agency, including at any time the selling or restructuring of our real estate business. This may include the disclosure and transfer of personal information and files, to a third party/new owner of part or all of the Sutherland Shire Property Agents business, such as is necessary for the ongoing conduct of your business by a third party/new owner. In addition, you specifically authorise that the following disclosures of your Personal Information may be made by us:
Where Sutherland Shire Property Agents collects information from you we will provide you with access to your information (subject to any reasonable charge as determined by Sutherland Shire Property Agents and notified to you before such access is given) at your request except that:
(a) the request for access is frivolous or vexatious;
(b) providing access would have an unreasonable impact on the privacy of others;
(c) the information relates to existing legal dispute resolution proceedings between you and Sutherland Shire Property Agents and the information would not be accessible by the process of discovery in those proceeding; or
(d) providing access would reveal the intentions of Sutherland Shire Property Agents in relation to negotiations with you in such a way as to prejudice those negotiations.
Sutherland Shire Property Agents stores your personal information using industry standards for security of information in order to safeguard it from misuse, disclosure, alteration or destruction. By using Sutherland Shire Property Agents Internet sites you agree that the Internet is inherently insecure and that accordingly Sutherland Shire Property Agents can only use its best endeavours to secure your personal information and cannot provide any definitive assurance regarding security of personal information, these activities are undertaken at your own risk. Sutherland Shire Property Agents will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information. Please be aware when emailing Sutherland Shire Property Agents or completing an online form there are risks in transmitting such information across the Internet.